Terms and Conditions



Article 1: Conditions of application
Article 2: Orders
Article 3: Presentation of products
Article 4: Availability of products
Article 5: Product prices
Article 6: Delivery and Shipping
Article 7: Deadline for returns and claims

Article 7.1 Cancellation

Article 7.2 Exclusion of the right of return

Article 8: Retention of title
Article 9: Liability
Article 10: Payment
Article 11: Treatment of personal and confidential data
Article 12: Litigation


Article 1: Conditions of application


The site www.suisseshopping.ch is the property of the company SWITZERLAND SHOPPING in its entirety, as well as all rights related thereto.
SWITZERLAND SHOPPING is a Limited Liability Company with a capital of CHF 10,000, with registered office at Av. Edmond-VAUCHER 55, 1219 Châtelaine GE.
Any reproduction, integral or partial is systematically subjected to the authorization of the owners.
These general conditions of sale apply to all orders on suisseshopping.ch
SWITZERLAND SHOPPING reserves the right to modify these general conditions of sale at any time. In this case, it will be applied to each order the general conditions of sale in force.
Any customer having placed an order on suisseshopping.ch.the conventional interjections implies its membership without restriction or reserve to the general conditions of sale in force.
It is the responsibility of the customers to regularly inform themselves of the contents and the possible modifications of the present general conditions.


Article 2: Orders


It is possible to place an order on suisseshopping.ch by one of the following means:

  •  the website www.suisseshopping.ch, 24 hours a day, 7 days a week.
  •  by phone on +41 (0) 76 309 48 01 from Monday to Saturday from 08:30 to 19:00.
  • Dropshipping: The items will be sent directly by the supplier within a delivery time of approximately 10 working days.

 You declare to be at least 18 years old and have the legal capacity or to hold a parental authorization allowing you to make an order on www.suisseshopping.ch.

The orders are firm and final whatever the form adopted.
SUISSE SHOPPING reserves the right to cancel or refuse any order from a customer.

  •  The sales contract comes into force upon receipt of the order confirmation e-mail.

Article 3: Presentation of products


SWITZERLAND SHOPPING can not be held responsible for any errors in the descriptions, formulations or advice of use of the products. Photos and graphics have no contractual value and can not affect an order.
Products may have comments from customers who have already purchased the product.
SWITZERLAND SHOPPING reserves the right to modify or delete a comment that it does not consider appropriate on the product sheet.


Article 4: Availability of products


In order to better serve our customers, all the products put on sale are stored in our storage room. Our products are offered within the limits of available stocks.
In case of out of stock on one or more items of your order, SUISSE SHOPPING undertakes to notify the customer by E-MAIL or telephone as soon as possible, to offer other products in return, and to propose, the where appropriate, to reimburse the customer.


Article 5: Product prices


The prices indicated on the Site are expressed in Swiss francs exclusively. And include all taxes (TTC) excluding participation in processing fees and delivery which will be billed separately.
SWITZERLAND SHOPPING reserves the right to change prices at any time but the prices charged to the customer for the delivered products are those in effect on the date of the order and which appear on the order confirmation. Of course, if any price reductions were to occur, you would benefit immediately. In case of order to a country other than Switzerland, you are the importer of the products concerned and are responsible for any delivery taxes.


Article 6: Delivery and Shipping

Orders are delivered to the post the day of receipt of the full amount of the transfer or within 2 working days after receipt. The post office also delivers you within the same period. You will receive your order within 3 to 6 days after entering it.
Our delivery costs are calculated according to the weight of the package and the destination. For more details check your cart, shipping costs will be communicated before the validation of your purchases.
Taxes and customs fees are the responsibility of the customer for international orders. For more information visit the Customs website.
The delivery is made by the delivery of the product to the delivery address specified during the order.
In case of breakage at the time of receipt of the package, you must present the same day at the post office with the original carton, so that he can see the damage to possibly make a refund.
 After sending you will receive by email a confirmation message about your item.
The delivery time is extended in the following cases:
- First order of a new customer, request for information regarding the solvency of a customer.
- Items out of stock, special orders.
By ordering on the Internet at www.suisseshopping.ch, you can even follow the progress of your order thanks to the "Track and Trace" of the post that you will receive by e-mail. So you will always know where your package is!


Article 7: Deadline for returns and claims


It is the customer's responsibility to check the goods immediately upon delivery and to make any reservations and claims regarding possible defects or non-conformities; the said reservations and complaints must be addressed to contact@suisseshopping.ch by e-mail, possibility of exchanging the product within 7 days from the date of reception, to exceed this delay we do not return any more matter (the return is made after receiving our approval and that it is in the original packaging). In general, all items returned incomplete, damaged, damaged or soiled by the customer are not included. The shipping costs in the case of a return of goods are the responsibility of the customer.

You only buy the item (s) of your choice. If an article does not correspond to your expectation and it is used we do not enter in matter.


Items sold are neither returned nor exchanged. We do not get satisfied or refunded. We offer 2 years warranty, in case of malfunction or if the item is defective at the time, either we return the product for repair or we exchange the identical item as new, but no refund, unless sold out.


Article 7.1 Cancellation


You must immediately (at the latest within 24 hours following the order), send us an email to contact@suisseshopping.ch indicating the number of the article and the invoice. Pass this time we do not come back.


Article 7.2 Exclusion of the right of return


Please take into account that the articles of the categories mentioned below and for sanitary and hygienic measure cannot be the subject of a return or an exchange.

  1. Cosmetic products
  2. Slimming products
  3. Jewelry
  4. Baby

Article 8: Retention of title


The goods remain the property of the company SWITZERLAND SHOPPING until the customer has fulfilled all the obligations towards us, and in particular until the full payment of the price.


Article 9: Liability


The products offered comply with the Swiss legislation in force. The responsibility of the company SWITZERLAND SHOPPING can not be engaged in case of non-compliance with the legislation of the country where the products are delivered. It is up to you to check with the local authorities the possibilities of importation or the use of the products or services that you envisage to order.
The photographs are provided for illustrative purposes. We invite you to refer to the description of each product to know the precise characteristics; and in case of doubt or if you want additional information, do not hesitate to contact us.
In case of hypertext links to other sites from our site, it will not be responsible for the content of the information provided on these sites after activation of these links.
SWITZERLAND SHOPPING can not be held responsible for the non-delivery of a product for out of stock, unavailability, disruption, total or partial strike of the postal services and means of transport and / or communication; flood, fire, natural disaster or any other case of force majeure as defined in the chapter Delivery.


Article 10: Payment


SWITZERLAND SHOPPING does not have access to confidential information relating to the means of payment. The information entered is securely encrypted without SWISSE SHOPPING or third parties having access to it.
To settle his order, the buyer has at his choice all the payment methods offered in the order form, ie:

  • By PAYPAL for people living in France
  • By Visa or Mastercard credit card, PostFinance e-Fannance, PostFinance Card, Twint, the amount of the order will be debited after verification of the stock and cashed upon the sending of the order.
  • Twint - «Pay Later» within 30 days.


Article 11: Treatment of personal and confidential data

  1. In accordance with the federal law of June 19, 1992 on data protection (LPD), internal law- section 2- (art.4) (art.7), SWITZERLAND SHOPPING only processes and retains the data necessary for the proper fulfillment of its services and the invoicing thereof. We do not transmit any personal data to third parties. The only exceptions are the data that must be submitted for order preparation, payment process and control, solvency examination and statistical exploitation. All personal information that you save to us (address, purchases) is treated absolutely confidential.
  2. You have the free choice to visit our site without any request to identify yourself unless you make a purchase.
  3. We will always explicitly ask you for the necessary data, your identification (personal data) or the connection to our site.

This information is essential for any registration procedure, subscription to our newsletter.

      4. Your data is used exclusively to provide you with the services you request. They also allow us to inform you, if you wish, about product updates, promotions, special offers, etc.
      5. In accordance with the federal law of June 19, 1992 on data protection (LPD), internal law - section 2 (article 8) right of access to your personal data. We put at your disposal the necessary means so that your personal data, registered with us, are correctly saved and updated. You have, at any time, a right of access, rectification, and opposition to all of your personal data, on our site, through.


Article 12: Litigation


The contractual parties are subject to the application of Swiss law. Contract language and French. Jurisdiction is determined by the legal provisions.
For any dispute relating to relations between SWISS SHOPPING and the customer, the place of jurisdiction is at the place of the registered office of the company in Geneva.


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